How do I get this to go through? The limitation of 19 characters for city caused this to reject initially.

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  • Problem
  • Updated 9 months ago

SPS Commerce was unable to successfully process the following document:


Serial Number: PCL11785179125


Document Originator: RUSSELL STOVER CANDIES Document Recipient: Veterans Canteen Service Direct Store Document Type: 810


ShipToLocationNumber: 405101

InvoiceDate: 2018-12-20

PurchaseOrderNumber: 4049587

InvoiceTotal: 760.8

VendorNumber: 3183


InvoiceNumber: 12023893189

TotalQtyInvoiced: 27


InvoiceNumber:12023893189  InvoiceNumber:12023893189  HO_InvoiceDate (Thu Dec 20 00:00:00 CST 2018) must be within 3 days (plus or minus) of the date this document was processed at SPS Commerce (Mon Dec 24 22:15:31 CST 2018) 



An error has occurred while processing the document referenced above. If you would like assistance to resolve the error or need additional information, please visit our Support Center and choose one of our convenient contact channels to connect with a support representative.

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tom blasi

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Posted 9 months ago

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Adam Lund, Employee

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Hello Tom!

I have reviewed the erred invoice and have come to a conclusion on the failure. It appears that you transmitted this invoice on 12/24, however, the document had an invoice date of 12/20. The invoice date must be within 3 days of the transmission date, this would mean that the invoice date of 12/20 falls outside of that date range. Please make sure that the invoice date is within the 3 day range and re-transmit the document. 

Please let me know if you have any further questions about this failure. Thank you for using Support Center!


Adam Lund
SPS Commerce Infinite Retail Power