How do i delete an invoice if i accidentally invoiced an order twice?

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I work for Renzetti Inc and i was shipping to Cabela's and i accidentally invoiced an order twice on SPS. I flagged it but cant find where to cancel it. The order number was 8716773
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Leighton Harp

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Posted 4 years ago

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Ava

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Hi Leighton,

Thank you for posting in the Support Center! Unfortunately, documents sent from WebForms function much like emails in the sense that once it's been sent you cannot delete, edit, or cancel it. We advise when documents are sent in error to contact your trading partner, in this case Cabela's, and let them know to disregard one of the copies. In terms of hiding it from your WebForms account, you aren't able to delete it but you can Archive it. To learn how to Archive documents, I find this post very helpful. Let us know if you have any other questions!

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