How do I correct something on an invoice that I already sent? They asked me to make a change on it.

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ann

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Posted 3 years ago

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Brandon Clayton, Former Team Member

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Hello!

Thank you for contacting SPS Commerce Support Center. Unfortunately, once a document has been sent, you are not able to edit it. It is similar to an email in that regard. What you will want to do is recreate the invoice off of the PO with the changes that your trading partner is suggesting. If you have the option to modify the invoice ID number, then you will want to choose a new ID number or just add an "A" to the end of the original one. Please feel free to contact me if you have any additional questions.

Thank you,
Brandon Clayton
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ann

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Thanks, Brandon. I can definitely modify the invoice # but the PO now has the invoice crossed out so recreating the invoice is not an option.
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Brandon Clayton, Former Team Member

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Okay, what is that PO number? I should be able to reopen the invoice option for you.

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