How do I cancel a purchase order?

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I need to cancel a few POs in WebForms. The info I've found says to fill out a POA, but that isn't an option in my next steps tab. PO# 08275857259 for Sears Holding.
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Areian

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Posted 3 years ago

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Jordan, Software Engineer

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Areian,

Great question as well as nice research!  You are correct - typically, a Purchase Order Acknowledgement is used to cancel or backorder items/an entire PO.  In this case, when a POA is not used, you will simply want to advise your trading partner via phone/email.  Please note that you should not send an ASN for the PO, this will not be necessary.

I hope this helps, please let me know if you have any additional questions.
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Areian

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Hi Jordan,

            Thanks for the info. On the PO# I gave you, I did not find out that the product was not available until after I initiated (but did not yet send) the ASN. Will I have to do anything to that ASN draft to cancel it?

            I also see that we have an option in the next steps for “Advanced Ship Notice: No Pack”. Does that relate to POs that cannot be filled or something else?

Thanks!

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