How can I confirm invoice generated thru SPS has went thru?

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I processed an invoice today [first time] so I wanted to confirm it went thru to the customer.
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Kim Hayes

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Posted 3 years ago

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Katrina Wolyniec

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Thank you for posting in the Support Center!

In your WebForms account you will be able to confirm that a document we through by looking in your sent folder.

If the document is still in bold and has an envelope next to it: it is still in transit.  A document should not still be in transit after 24 hours.

If the document is not in bold and has a piece of paper next to it, it has been accepted by the trading partner.

If you ever find a document is still in transit after 24 hours, please call the Support Team and they will be able to look into the transmission and determine what is going on.  If you never need proof of transmission (a 997 document), you can call our Support Team and we can supply that for you.

Thank you,

SPS Commerce Infinite Retail Power


Katrina Wolyniec

Senior Analyst | Fulfillment Support 

P: 1-888-739-3232


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