How can I cancel an advance ship notice that I made a mistake on?

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  • Updated 6 months ago
I just sent an advance ship notice that has errors.  How can I cancel it and start over, or edit the one i sent?
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Ed Schoppman

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Posted 6 months ago

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Photo of Ryan Morrissey

Ryan Morrissey, Employee

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Ed,

If the ASN encountered an error during transmission, it will have a red icon indicating the error, and you can Edit the ASN using the pencil icon.

However, if it transmitted successfully, but with mistakes, I recommend reaching out to the receiving party to advise them of the invalid ASN, and resubmitting another. You should be able to create another ASN the same way you created the first one. If you run into issues re-creating the ASN, please contact our Support team using one of the below channels:

-Email: support@spscommerce.com
-Phone: 1-888-739-3232 option 1
-Messenger: Use the blue Chat icon in your Fulfillment account to connect with a live agent.

I hope this helps!

-Ryan