Home/Export report is different than Home/Save report (Data is missing in the email)

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  • Updated 4 years ago
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Hi,
I have a report which contains several lines of data from several different retailers. If I run this report and click Home/Export or Home/Save to an Excel file, the data for each retailer is on a different tab (this is correct).

When I click "Home/Send now", select Excel and an email address, the file arrives with only the data from the first tab. The rest of the data was completely dropped. How can I get the email report to match the exported report?
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Vickie

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Posted 4 years ago

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Jordan, Software Engineer

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Good morning Vickie,

Thank you for your post!  In order to speed up the process in resolving this, I will need the direct you to our Analytics Support team as they will need the name of the report. Do you mind reaching out to posservices@spscommerce.com with the name of the report and they will be able to better assist?

Sorry to send you in another direction, however I was informed that the report name would be needed via a private channel (email) in order to troubleshoot.

Please let me know if you have any questions or concerns in this!

Jordan
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Vickie

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Thanks Jordan! Reaching out to them now!
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Jordan, Software Engineer

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Great, thank you for doing so!  Please do let me know if you experience any troubles.

Jordan

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