Hold Music... about to slip into a coma from listening to your hold music! Please change Stat!

  • 3
  • Idea
  • Updated 3 years ago
  • Implemented
  • (Edited)
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Hold Music... about to slip into a coma from listening to your hold music!  Please change Stat!
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Scott d

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Posted 4 years ago

  • 3
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Jordan, Software Engineer

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Hi Scott,

I am terribly sorry for missing this post, it slipped through the cracks.  I will bring this to the attention of the appropriate team - I heard similar feedback from other customers in the past.  If anyone else would like to see this changed, please "Like" this conversation.  Your feedback will be considered!

Jordan
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Rachel

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The Hold Music is awful!  In the past, when I have called regarding an issue we were currently experiencing with EDI (so already I am annoyed), the Hold Music just makes me more irritated with the whole problem because it is so bad! I have already had customer service just put me on mute instead of hold because they also know how bad it is. 
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Jordan, Software Engineer

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Wonderful feedback, Rachel.  I think the quote from you below says it all:

 In the past, when I have called regarding an issue we were currently experiencing with EDI (so already I am annoyed), the Hold Music just makes me more irritated with the whole problem because it is so bad!

Now that you have commented on this post, you will receive emails anytime a new comment has been made.  I am passing along your feedback and will keep you updated here.

Best,

Jordan
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Jordan, Software Engineer

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Quick update on this thread - I know it is not "stat" as Scott originally requested, but it is happening!  We are planning a Monday, November 2nd switchover from the current hold music to something a bit more "fresh."  We hope it is well received as it should not be quite the bore.  Please feel free to respond to this post, whether it be positive or negative, if you have any feedback.

Best,

Jordan
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Jordan, Software Engineer

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We are live!  The music was implemented in phases this week, beginning on Monday.  As it stands, all music has been changed! 

Jordan

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