Hi need some help to figure out why is missing in my 810 transaction from Home Hardware. We suppose to be live but HH mention we don't

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email from Home Hardaware EDi dept :
810 documents and it appears that none of our test invoices in EDI have any terms still. I believe the discount amount matches now but we still do not have the 2% 15 Net 30 the terms value.
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Renzo Lando

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Posted 3 years ago

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Renzo Lando

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This is from the Account under CDEC for Angelcare development 
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Jessica, Employee

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Hi Renzo,

Thank you for contacting SPS Commerce. I am happy to look into the issue of your invoice terms. Have these terms ever sourced properly to Home Hardware and would you have that example for me to look at? 

If you can provide the details of a previous successful document to the Integrated Fulfillment Support team here at SPS Commerce, we would be happy to provide further advisement. 

You can contact this team by email at fiservices@spscommerce.com or by phone at 1-888-739-3232, Option 1 (Fulfillment), Option 2 (Integrated Fulfillment).

Have a great evening!

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