Help Receiving Order in WebForms (new vendor number)

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  • Updated 6 years ago
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I have 5 Amazon Whse orders that aren't allowing me to view them in webforms (so that I can send invoices). These orders are from a brand new manufacturer for us with a new vendor code. Do I give that information here to have the problem fixed? I tried to do a chat so that I'm not giving out the pertinent information but I never get through.....
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Sheila Gottwald

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Posted 6 years ago

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Michael Hicks, WebForms Support Manager

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Hi Sheila,

I'm sorry you couldn't connect with us via chat! I've created a case for an analyst to reach out to you to get those particulars so that we can troubleshoot this issue for you. They will be in contact with you shortly!
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Sarah

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Hi Sheila, it sounds like Dave is currently working on contacting Amazon to resolve this issue related to missing Purchase Orders. Please let us know if you have any further questions.
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Michael Hicks, WebForms Support Manager

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Hi Sheila,

I just wanted to let you know that one of our analysts has been in discussion with a few parties over at Amazon trying to get everything squared away. Thanks for your patience as we continue moving forward with this situation!

Have a happy holidays!
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Lisa Sacquitne, Product Manager

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Good afternoon Sheila,
It looks like Dave was able to identify the following steps to send orders that have a new vendor number to your current WebForms account:


  1. Login to Amazon Vendor Central

  2. Click "Contact Us"

  3. Click "EDI Production"

  4. Under the "Child Code" enter the new vendor number (CERW9)



After doing this Amazon should be in contact with you once they add this to your account, Once Amazon adds this new "Child Code" to your account all orders should be routed to your WebForms account.

Hope you have a great day!

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