Help! Sigma Webforms First Time User

  • 1
  • Question
  • Updated 3 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Old

Hello, this is my first time working on an order from Sigma. I have a few questions:

1. Purchase Order Response>Packaging Info>Package Qty -- does this refer to the total qty of package/cartons for the whole order? or do I need to input package qty per product?
2. Despatch Advice (Palletized)>Header>Unit Net Weight or Unit Gross Weight -- does this refer to the "pallet weight"? if shipment is not palletized, cartons only, should we leave this blank?

Photo of Ken ID

Ken ID

  • 140 Points 100 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Ryan


  • 2,264 Points 2k badge 2x thumb

Apologies on the delay here. To answer your questions:
1. I would recommend doing this by item, however, this information is not required so you do not need to complete it. I would not worry about skipping over this information as it is purely optional.
2. This information with the weight will relate to the entire shipment as a whole. So if multiple pallets/cartons, the total weight for all on that shipment.

If you have further questions, feel free to reach out to our support team at 888-739-3232.

Ryan Decker
Customer Support Analyst 1

This conversation is no longer open for comments or replies.