Help! Sigma Webforms First Time User

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  • Updated 2 years ago
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Hello, this is my first time working on an order from Sigma. I have a few questions:

1. Purchase Order Response>Packaging Info>Package Qty -- does this refer to the total qty of package/cartons for the whole order? or do I need to input package qty per product?
2. Despatch Advice (Palletized)>Header>Unit Net Weight or Unit Gross Weight -- does this refer to the "pallet weight"? if shipment is not palletized, cartons only, should we leave this blank?

Thanks!
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Ken ID

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Posted 2 years ago

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Ryan, Employee

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Ken,

Apologies on the delay here. To answer your questions:
1. I would recommend doing this by item, however, this information is not required so you do not need to complete it. I would not worry about skipping over this information as it is purely optional.
2. This information with the weight will relate to the entire shipment as a whole. So if multiple pallets/cartons, the total weight for all on that shipment.

If you have further questions, feel free to reach out to our support team at 888-739-3232.

Ryan Decker
Customer Support Analyst 1

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