Hello! we are from HKD having problem with UPS form loading

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  • Updated 4 years ago
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Rashedul Ahsan

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Posted 4 years ago

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Katrina Wolyniec

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Thank you for posting to the Support Center!

There could be a few things going on with a form that will not load.  My first question is: is this connection still being watched by a dedicated implementation analyst?  If it is: they may be working on the connection and your best course of action is to call them directly (you should have an email with their contact information) and ask for assistance directly.  It's also possible the UPS forms have not been finished if the connection is still being worked on.

If you are sure you have been put in production and you are working with Customer Support, are you working on a new computer?  It's possible that the form is not loading if it is a java based form and you need to troubleshoot java on your computer.  I would suggest ensuring that you only have one form of java on your computer and deleting the others.

Another issue could be that your browser may not be allowing the program to run.  It is important to be in either Internet Explorer or FireFox.  Chrome and Edge will not run the java program in their browser.  FireFox is our preferred browser, but you must ensure that you have told the program to allow and remember to run the plug in.  If you see a red brick on the upper left hand side click on that and from the drop down menus available choose allow and remember to indicate to the browser that you would like to run the program.

If these steps are all done and the program is still not loading you may be experiencing an unique issue that should be troubleshooted with an analyst.  You will need to call in to our Support Team at: 1-888-739-3232 option 1 and then option 1 again.  An analyst would be happy to get on a desk top share with you and determine what is causing the issue.

Let us know if you have any additional questions!
Thank you!

SPS Commerce Infinite Retail Power

 Katrina Wolyniec

Senior Analyst | Fulfillment Support 

P: 1-888-739-3232 Option 1



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