Hello, I have sent a POA and need to have it cancelled. Can you assist me with this?

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Cancelling a POA that has already been sent.
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Posted 5 years ago

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Jordan, Software Engineer

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Hi Tonya,

Unfortunately, once a POA has been sent, we are unable to pull the document back.  This works much like an email, it is on its way to your Trading Partner's system.  What we advise doing is reaching out to your Trading Partner to inform them of the mistake and ask to either edit the document in their system or remove it so that you can create and send a new document.  If they would like you to recreate, but the option is greyed-out for you, please let me know and I would be more than happy to open the option up once more.

Let me know if you have any additional questions!


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