Having problems loading forms in Mozilla Firefox and already have the newest Java installed?

  • 1
  • Announcement
  • Updated 5 years ago
Firefox's most recent update (FireFox 26) initially blocks Java Software on all websites by default unless you specifically authorize the Java plugin to run.  To allow this plugin, simply click on the Lego icon in the upper left hand corner and click 'Allow and Remember' (shown in the photo below).  This will allow java in the browser and allow you to load forms without issue.  Please feel free to contact us if you have any additional issues.




Photo of Paul

Paul, Alum

  • 5,714 Points 5k badge 2x thumb

Posted 5 years ago

  • 1
Photo of Mark H

Mark H

  • 90 Points 75 badge 2x thumb
I've tried this, and I still cannot open invoices. I still receive same error message. Any other thoughts?
Photo of Paul

Paul, Alum

  • 5,714 Points 5k badge 2x thumb
Hi Mark!

Thanks for your post!  Are you able to provide a bit more information on what you are seeing on your end? Are you getting an error message or anything along those lines?  Feel free to attach a screen shot as well.  
Photo of Mark H

Mark H

  • 90 Points 75 badge 2x thumb
It just gives me the same "java plug-in required" message. The pop-up blocker does not ask to be blocked any longer. I already have the plug-in installed. In fact, I removed the java plug-in and reinstalled. Still does not work.
Photo of Paul

Paul, Alum

  • 5,714 Points 5k badge 2x thumb
Hi Mark,

There should be two plugins for java ("Java Deployment Toolkit" & "Java (TM) Platform").  If one of those is missing, it may be best to uninstall java completely and re-install it.  Please let me know if you would like further instruction on this process and I can provide you the necessary steps to uninstall and re-install java.
Photo of Mark H

Mark H

  • 90 Points 75 badge 2x thumb
Hi Paul,
I checked and it says Java 7 update 45. What am I missing.
Thanks!
Photo of Paul

Paul, Alum

  • 5,714 Points 5k badge 2x thumb
Hi Mark,

That is definitely the newest java.  One thing that sometimes happens when you update java is that it will miss adding one of those plugins while the older version of java is still on the computer.  Were you able to completely uninstall java from your computer (even removing v7 ud45), and then going back to www.java.com to re-install that?  That will make sure both plugins are updated properly.  After that you will get the red-brick issue shown above which asks you to allow and run java within FireFox.  Let me know if you were able to do that or if you would like some assistance doing that.
Photo of Mark H

Mark H

  • 90 Points 75 badge 2x thumb
Hi Paul,
Yes that is what I did. Completely uninstall - then reinstalled from the web. Then I answered the pop-up, and it stil gave me the message that I need the plug-in...
Photo of Paul

Paul, Alum

  • 5,714 Points 5k badge 2x thumb
Hi Steve,

Sorry to hear that you are still having issues with this.  I will send you an email with some more information so we can get this resolved.