Having issues receiving payments

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  • Updated 2 years ago
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All invoices have been put in the system yet we haven't received payments. This is going back to 2014 on some invoices and after double checking, they were put in soon after the initial delivery. I'm, wondering if anyone else has experienced this.
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Michelle

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  • frustrated and annoyed

Posted 2 years ago

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Katrina Wolyniec, Employee

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Hello,

Thank you for posting in the Support Center!

There are times where invoices seem to be lost in systems and no payment is made.  We can help by tracking the document and ensuring that it was delivered into the trading partner's system successfully.

Once we have that confirmation, we can give you a 997 receipt that they transmitted to us and they can use that information to locate the document.  Once they have located the document in their system, that should assist with the payment process.

Unfortunately, once a document leaves the system, we do not know why they are not paying the balance.  Many times, we when provide the 997 data, and they are aware of the issue, they are able to get payment out quickly.

To have an analyst take a look at this, call or email in to our Support Team with the PO and invoice numbers that are outstanding and they can track the documents for you.

Thank you,

SPS Commerce Infinite Retail Power

Katrina Wolyniec

Customer Support Analyst II | Fulfillment Support 

P: 1-888-739-3232

niservices@spscommerce.com

 

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