Getting Invalid Partnerships error message trying to send ASN.

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  • Updated 5 years ago
  • Solved
  • (Edited)
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We cannot create ASN's for either of our West Marine accounts, but we can for Canadian Tire. I don't know if other trading partnerships are affected or not. A pop-up windows states Invalid Partnerships.
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Mike Modarelli

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Posted 5 years ago

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Hannah, Alum

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Good morning Mike!

I see you have a couple different ASN IDs active for your West Marine connection. I am in the process of getting in touch with your Implementation Analyst to resolve.

Thank you for your patience!
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Hannah, Alum

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Hi Mike!

Your Implementation Analyst Drew has fixed your West Marine ASN trading partnership and confirmed you should no longer receive that error. Please don't hesitate to let us know if issues persist.

Have a great day!
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Claire McRaith

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Hello,
I also have been getting this invalid partnership error message when acknowledging POs with Bluestem Brand Inc.
It didn't used to happen before.
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Paul, Alum

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Hi Claire,

It looks like you had a couple of Purchase Order Acknowledgement documents active for your Bluestem Brands connection.  I see you were able to chat in and speak with Matthew and he was able to correct the issue for you.  Please let us know if the issue persists.

Have a great afternoon!

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