Getting "system problem" error when trying to print ASN carton labels

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printed one set of 44 carton labels but cannot print 644 carton labels I need now
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Jerry

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Posted 3 years ago

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Ryan, Employee

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Jerry,

Thank you for reaching out to the Support Center! In regards to your inquiry, this error typically comes about from 2 potential errors on the ASN.

1. In one of the packs you have created the shipped quantity and quantity per carton are not divisible into a whole number.
2. One of your packs may have not have item information added into it.

These are the two issues that will cause this system problem error. Please take a look through your ASN to see if this is the case. If you still experience issues or need further assistance, I would reach out to our support team at 888-739-3232 option 1,1 to speak to an analyst about your situation specifically.

Ryan Decker
Analyst- WebForms Fulfillment Support

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