Functional Acknowledgement Late Notice

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we have received from Home Depot a functional acknowledgement late notice for an 812 which we received on March 12 2014 which was transmitted to us at 20:07:37 and apparently 997 had not been received 13 hours later, can you please advise if Home Depot has now received acknowledgment. We have had a few of these notices, is the 997 sent as soon as it has been transmitted to us(DIY)?
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susan mcleod

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Posted 5 years ago

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Kayla Johnson, Alum

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Hey Susan,

Thanks for posting in the Support Center! I can definitely take a further look into this acknowledgement, but will need a document number for this 812. Please advise at your earliest convenience.

Thanks!
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susan mcleod

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5202426461
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Kayla Johnson, Alum

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Good Afternoon Susan,

I will also need your company name in order to take a look at this document. Thanks!
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susan mcleod

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DIY MARKETING INC.
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Kayla Johnson, Alum

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Good Morning Susan,

Thank you for that information! I have found the acknowledgement that we sent for this 812 and found that it successfully went through our system on 03/12/14 at 19:41 CST. Please advise if Home Depot is still missing this acknowledgement, if so I can certainly resend the document.

Thanks for your help!

(Edited)
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susan mcleod

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Home Depot is saying that as of March 13 2014 09:22:17 am they had not received the 997 and SPS is saying it was sent March 12 @19:41 could this be a Home Depot problem? Is the 997 automatically sent to Home Depot the minute the document is received by us.
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Kayla Johnson, Alum

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Hey Susan,

Yes, this acknowledgement is sent once the document enters into our system. I did track the acknowledgement out and confirmed that it did make it into Home Depot's system so they should have received the document. I will go ahead and send an outside e-mail to Home Depot and copy you on the e-mail to confirm they have now received this acknowledgment.

Thanks!
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susan mcleod

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thank you for your help .
Sue
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susan mcleod

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HI Kayla: to-day we have received another message from Home Depot saying they have not received 997 for an 812 that is showing as being sent March 25 @ 7.32:50 pm and as of March 26 2014 @12:54:08 997 had not been received which is over the 12 hour limit Could you please advise why these are being received late. You did say that the 997 is sent when we receive it in our system, do we do anything on our end to make this happen. I really need to get to the bottom of this asap. doc trace id is70191375-0.

thank you
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susan mcleod

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Just wondering if you got my message from yesterday, as it is grey and not white I am a little confused about how to use this support.You were going to fax me a copy of Home Depot 's 997 which was in question, is this possible. will wait to hear about yesterdays question. thank you Sue
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Kayla Johnson, Alum

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Hey Sue!

It looks like you are posting your posts as a comment to a previous post, which is why it looks a little different. I did track out this additional 812 and sent Home Depot an e-mail advising of the time we sent the acknowledgement. I have copied you on both of the e-mails that were sent to Home Depot where the acknowledgements were attached. Please let me know if you have any additional questions.

Thanks and have a great day!
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susan mcleod

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HI Kayla, where do I find my copies of the e-mails you sent to Home Depot? And regarding the 997's are they sent when we print the documents, or when you send them to us, sorry to keep bugging you, but I have to understand this. thanks
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Kayla Johnson, Alum

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Good Afternoon Susan,

I have been sending those e-mails to edi@diymarketing.ca, but have also now sent it to the e-mail from your profile (mcleoddiysps@gmail.com). These acknowledgments are sent when the document enters our system. Please let me know if you have any additional questions.

Thanks!

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