Fulfillment Acknowledges Not Clearing

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  • Updated 2 years ago
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MSC PO #8801939001 showing "Ready for Acknowledgement" on Fulfillment, but I already transmitted the Acknowledgement.  This needs to be cleared.  This is happening frequently on MSC items.  Please research.  Thank you.
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Vicki H

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Posted 2 years ago

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Ryan, Employee

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Vicki,

This is an issue that has been brought to our attention and we working on a solution so documents are updated correctly. For the time being when you are completely done fulfilling an order, you can go to the PO and select the close work flow button in the upper right hand corner. This will remove the PO from all of the alerts you still see it in. This is of course a short term fix as a solution is being worked on.

Ryan Decker
Customer Support Analyst 1

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