Free Form Invoices Rejected

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Some of my free form invoices to Loblaw get rejected due to "Customer not found" while others get processed normally. We only have one customer number so I don't know why some work and some don't. Anybody else have this problem?
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Jerry

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Posted 5 years ago

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Stephanie Conley, Alum

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Hi Jerry!

Thanks for the post! I had the chance to log in and look at what seems to be going on. Currently I am trying to get a hold of your trading partner to see why these errors are being transmitted to you! As far as I can tell you've been sending them correctly and have sent nothing different (aside from the product itself) on the invoices in question versus the ones that have come back with text messages.

As soon as I have heard back from them I will let you know!

I'll be in touch soon!
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Stephanie Conley, Alum

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Hello again Jerry!

I had the chance to speak with Loblaws and it appears that When you are sending Warehouse Free Form Invoices you are receiving this error because you do not need the customer number or department number fields on the document. When they receive those fields on an invoice their system reads it as a Store Invoice instead of the Warehouse Invoice.

I will be sending you a follow up e-mail with some additional information!

Let me know if you have any questions about this! Have a great day!
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Rafael Chavez

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Hello,

A one question?

Why the SPS commerce system always rejected all the invoices from Loblaws that come with the POs numbering with 4800xxx... and receiving a message that say customer not found.

And the POs with numeration with xxxxxx-31 never have issues.

Please could you help, I have 11 invoice rejected by the moment.

Rafael Chavez
Latin Foods Inc.
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Rafael Chavez

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Yes I have the same problem, but I do not have answers...

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