File sharing capabilities within the online chat tool

  • 2
  • Idea
  • Updated 6 years ago
  • Implemented
Archived and Closed

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It would be really helpful If I could share files and/or screenshots when using the online chat tool to engage with SPS Commerce employees.
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FAQ, SPS FAQ

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Posted 6 years ago

  • 2
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Lisa Sacquitne, Product Manager

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We are currently investigating new online chat options and hope to improve our customer's chat support experience soon!
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Chelsea Elliott-Hoffman, Employee

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SPS Commerce Customer Operations has recently implemented a new online chat feature in order to improve our customers' online chat support experience. This new solution provides a more user-friendly chat window with easy-to-read text and additional functionality such as the ability to escalate a chat session into a Desktop Share session if needed. From within this Desktop Share session, our anlaysts have the ability to help customers navigate through their computer screens, as well as share files with customers.

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