error message - Control #: 26 Transaction Set Control #: 000026001

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I am getting the attached error message on transmission #861975 
Control #: 26
Transaction Set Control #: 000026001

Error: Other Unlisted Reason
1100W - 999/997 Functional Acknowledgement not received
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Posted 3 years ago

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Katrina Wolyniec, Employee

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Thank you for posting in the Support Center!

I have looked a bit further into the error and it is stating that they have sent over the 820, it was accepted into our system, however, they did not receive a 997 back from us.

A 997 is a receipt document that is sent to the trading partner every time a document moves from one system to another system.  It is the proof of a successful transmission.

There are a few things that could be going on here.

We may have sent the 997, but it did not get accepted into their system in the window they were expecting it and so they sent back the automated alert.

We may have send the 997, but their system hiccuped and did not record that they got the 997 from us.

We may have had a system issue with our 997s and it was not sent out.

Most likely, it was the first one, it happens at times where a 997 does not make it back through the system in the timeframe they would like.  At that time they are already aware that the document has made it into our system, however, they still send over the automated alert.

The best practice in this situation is to wait and see it happens again or if it is a onetime anomaly.  If it does happen again, call or email our Support Team and they will create a case and research the issue further.
If it does not happen again, it was a one time system delay and it has been resolved.

Thank you,

SPS Commerce Infinite Retail Power

 Katrina Wolyniec

Customer Support Analyst II | Fulfillment Support 

P: 1-888-739-3232


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