Error: AMOUNT IN THE SUM SEGMENT IS NOT MATCHING TO CAL. AMOUNT

  • 1
  • Problem
  • Updated 3 years ago
  • Not a Problem
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Old

I am trying to upload an invoice for Loblaws and I keep getting the error: AMOUNT IN THE SUM SEGMENT IS NOT MATCHING TO CAL. AMOUNT. I have checked that the totals, input quantities and prices are correct, but it still gets rejected. Can you help me with this?

My company name is Noco Lubricants, and the PO is #4809123187.


Thanks in advanced!

Photo of David

David

  • 70 Points

Posted 3 years ago

  • 1
Photo of Ryan

Ryan, Employee

  • 2,262 Points 2k badge 2x thumb
David,

Thank you for contacting the Support Center! I have looked into this and determined the reason for the rejections is that your invoice totals are different from the total on the PO. It looks like your trading partner did not include taxes in the total of their PO. In order to resolve this, you will want to work with your trading partner to have them either send a correct PO that includes the tax amounts, have them manually accept on their end, or you could send the invoices with no tax amounts and then work with them as to how they will pay for the remaining balance.

So in this case, all options point to working with your trading partner on how they would like to proceed.

Ryan Decker
Analyst- WebForms Fulfillment Support

This conversation is no longer open for comments or replies.