EnerPlex Analytics cancellation question

  • 1
  • Question
  • Updated 2 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Old

Hello, we cancelled our service in February. I received a confirmation email saying that it had been done but that we would continue to be billed through July. I have emailed several times to attempt to get a simple explanation as to why the billing would continue through July and have not received a reply. I have not had a good experience through this process and the customer service experience has been poor. I am hoping to have this issue resolved this week. Can anyone please look into our account and provide some clarification?
Photo of Lupe

Lupe

  • 90 Points 75 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Allie Lawler

Allie Lawler, Employee

  • 2,910 Points 2k badge 2x thumb
Hello Lupe,

Our billing team unfortunately is the only team that will have access to this information. You can contact them directly via phone at (888) 739-3232, option 4 to get to them quickly! Their direct email address is billing@spscommerce.com.

Thank you,
Allie Lawler
Customer Support Analyst I

This conversation is no longer open for comments or replies.