editing an RPA

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 4412428

How do I edit a RPA that has already been sent?
Photo of Christina C

Christina C

  • 70 Points

Posted 3 years ago

  • 1
Photo of Allison Kincaid

Allison Kincaid

  • 720 Points 500 badge 2x thumb
Hello Christina,

Thank you for your post!  Unfortunately after a document has been sent it becomes Un-editable in the SPS Commerce system.  If you need to make changes, a new RPA will need to be created. I have included steps below to help you with that.

1. Contact prodflow@cantire.com with the PO number to get their written permission to reset the PO and generate a second RPA.

2. Forward the response from Canadian Tire to niservices@spscommerce.com so that we can reset the PO for you.

3. You will get an automatic case response back from niservices@spscommerce.com and you can take the case number from that and include it in a reply post if you would like. That way I can get the PO reset for you right away!

Thanks!

Allison

This conversation is no longer open for comments or replies.