EDI Invoices not showing up in Inbox

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  • Updated 5 years ago
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One of our customer, Marines Corp, has requested that we retransmit some EDI Invoices that were previously transmitted but they claim they didn't receive.  I dropped several 810 Invoice documents for them on the ftp on 3/7 and they never showed up in my Webforms inbox. Can you look into why these invoices are not showing on Webforms and possibly not being received by Marines. 

One example would be for PO# 1016611, Invoice# 415883, document name IN415883.app

Thanks
Shawn Wiltse

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Shawn Wiltse

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Posted 5 years ago

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Cody Goodfellow

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I have a lot of invoices that were claimed not submitted, when in fact they were. Also, the Orders associated with the invoices have disappeared form the web forms window.
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Paul, Alum

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Forking this post as the issues are slightly different Please reference the new topic here: My customer is Missing invoices even though we show them submitted.
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Paul, Alum

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Hi Shawn,

I was able to look into your particular example you provided and I was able to find an error when that document was sent  back in November.   I've copied the error  below but it looks like the SCAC code should have been "UPSN" but was typed out as "UPS Ground" so it failed since it contained too many characters.

<ServiceResult><DataError> <Message><![CDATA[InvoiceNumber:415883  Invalid data UPS Ground in CarrierAlphaCode in line 15, column 54. CarrierAlphaCode requires text with at least 2 to a max of 4 characters not 10 characters but contains UPS Ground ]]></Message></DataError><DataError> <Message><![CDATA[InvoiceNumber:415883  Missing element: expect CarrierAlphaCode before ending InvoiceHeader in line 17,column 21 ]]></Message></DataError></ServiceResult>

This is also why the document failed to post to your Web/Reporting account.  Do you have some other examples you would like me to check into? Thanks for your post!

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