EDI Document Rejection e-mails should included the Errored Segment that is causing the problem

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  • Updated 6 years ago
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We occasionally send malformed EDI documents. As much as we don’t mean to do that, we still do it anyway. SPS is kind enough to e-mail us a document that details what’s wrong.

We feel these could be more helpful. We get segment counts and character positions, but it’d be much more helpful to also get a copy of the segment that is causing the error, maybe even include a segment or two before and after the offending segment.
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Eli Patterson

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Posted 6 years ago

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Lisa Sacquitne

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Hi Eli - thanks for sharing this idea!  I can definitely see how this would be beneficial not only for our customers but also internally for troubleshooting customer errors.  I will escalate a ticket to see if this is something that could be implemented in the future. Continue to 'follow' this idea and we will post updates as they are available. Thanks again!

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