EDI Invoices to amazon.ca completed but unacknowledged... help!

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I've been sending Invoices EDI to amazon.ca for about a week. I looked on amazon.ca and it shows nothing was received. I looked into our sending history on SPS reporting and it shows it was sent/completed but unacknowledged. We never received emails about this issue either, so if I wouldn't have looked into it, we never would've known this was happening. We need this fixed ASAP! Can you please help me?
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Amber Johnson

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Posted 4 years ago

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Jordan, Software Engineer

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Hi Amber,

I have reached out to the appropriate team and you should hear from them shortly.  I just want to make sure you know that this question is in progress!

Jordan
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Johnny Johnson, Alum

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Hello Amber, 

I will reach out to you directly to follow up on this matter. I will need to pull an MDN to be sure we are connecting to Amazon's AS2 connection.

Keep an eye out for an email from me.

Thanks!

-Johnny
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Amber Johnson

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The more I look into this on amazon.ca's side, I'm thinking we weren't turned on - even though it says we were... I'm wondering if we can just try to resend the invoices from 12/16-12/19? Otherwise I can just resubmit them.
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Johnny Johnson, Alum

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Hello Amber,

Please see the email with the case number in the subject line I sent you just a bit ago.

Thanks!

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