EDI Invoice Rejection due to Non-EDI Order

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  • Updated 2 years ago
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I have two invoices being rejected with the reason "The PO Number you sent was not sent via EDI and should not be invoiced through EDI".  However, I checked my portal and found both POs were sent to us via EDI.  I have also emailed this to support@spscommerce.command I received a case number 02903411.  Please advise as to how to proceed.

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Kristin Neidich

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Posted 2 years ago

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Allie, Employee

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Hi Kristin,

It does appear that your PO was received via EDI, however this error is typically triggered when the PO is several months old.  I see this PO was received in February of 2016 so that is likely the issue here.  Because you have emailed our support team directly as well, I will reach out to you from within your case and get the PO resent so you can create a new invoice.

Regards,

Allie Webb

Analyst – Fulfillment Support

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