Costco.com/Costco.ca Duplicating Purchase Order Repetitions on ASN

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  • Updated 7 years ago
  • Solved
  • (Edited)
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In Web Forms, when i create an ASN its automatically adding two invoices to the ASN, causing me to have to delete one and makes using auto-complete not an option...no fun. Is this a known issue yet? It is only happening for my trading partner Costco.ca.
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Jill Elliott

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Posted 7 years ago

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Sarah

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Hi Jill,

Thank you for reporting your problem! Please note that this is a known issue that is currently under investigation. There is a workaround in place in the meantime. This issue can be resolved by choosing a different type of ASN from Next Steps. In order to create the ASN correctly without duplication, you will want to choose Advance Ship Notice SOPI from your Next Steps option.

I will update this thread again once there is more information on the problem or when it is resolved. Please reply with any additional questions!
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Jill Elliott

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Thanks! It seems easier/faster to just delete the invoice:)
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Sarah

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Hi Jill,

The Costco ASN document has been updated and will no longer duplicate Order repetitions. Thank you for your patience while we corrected this issue and please feel free to let me know if you have any questions.
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Jill Elliott

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Thanks Sarah,

I just tried this now for a handful of today's orders, and it is still duplicating the invoice in the auto-complete ASN feature.
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Sarah

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Hi Jill, I am currently looking into this issue and will update you as soon as I have additional information. I apologize for any inconvenience this is causing!

Please note that when creating the document manually, the order repetition is not duplicating.
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Sarah

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Hi Jill, thanks again for your patience with this issue. I have tested the Auto Complete function with several orders in your account and it now appears to be functioning correctly without any duplication.

Again, please let me know if you run into any problems, but this issue should now be resolved!