duplicated orders, imports were doubled in quantity and costs as well.

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  • Updated 4 years ago
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Yesterday, 8-6-13, our Mid-States order were sent to us two times. AND, the SINGLE file that was imported duplicated each line item making each order double the cost and double the quantity of each line item. The orders had to be closed. We are awaiting a single import of these orders so that we can process them. It is now past 11 am and they have not been resubmitted to us to correct the error that occured yesterday. Karen emailed you yesterday, and called or emailed you this morning. Please advise me. Jo Ann, 847-487-4583 ext. 237. Thank you.
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Joann Gabriele

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Posted 6 years ago

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Hi Joann,

Thank you so much for contacting the Support Center! Jessica, from our Integrated Services team will be following up with you shortly with an update to your case.


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Anne Thys

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What was the update, please?  We find the duplication to be really, really annoying. When our trading partners resend POs--sometimes with changes but they do not send an 860, they just send an 850--the SPS solution is to create a new order in our system. We don't want that! Can't imagine there aren't more customers out there like us who would prefer to have the option to block imports of re-sent POs. Would prefer to get a notification so that we can review the order and make changes. And would be nice if there was functionality to toggle between the "block duplicates" and "allow duplicates" as the situation warranted--or an option to force an import of a single order if that's what made more sense.  Instead, very frustrating to have all the duplicates created in our system. Risks multiple shipments vs. the same PO issued by our customer.

Can't believe there wouldn't be more support for this among other SPS users who wish to limit duplication in their system.
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Dillon Barmore

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Hi Anne,
Thank you so much for reaching out. This idea for a product enhancement has been passed along to our product development team! If you are looking for a more immediate solution, you can always work with Integrated Fulfillment Support to help refine exactly what you are looking to have in place and a statement of work could be developed for your request.

With our Integrated customers the duplication check should be happening at the ERP level (i.e. Netsuite). There are potentially some custom development options on the Netsuite side of things that could fulfill your request as well; this would require Netsuite's intervention and consultation.  Our data center (specifically the Integration piece) is not able to recognize and merge a new 850 with an old one based on the PO # which is why this would have to occur in Netsuite.

Please let me know if I have been unclear or if you have additional questions!

Thank you,


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