Duplicate Purchase order received.

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  • Question
  • Updated 2 years ago
Regarding Company Name: Innovex Furnishings Corporation

New purchase order was received today that had already been received a week ago.  Why does this happen? Is this  being generated thru SPS Commerce or Trading partner?  Since this order# 469174 was already processed and completed last week we will not be processing the same order that came today.  What do we do with the order we are not processing? Since it will stay in our Ready to Acknowledge area.

Please advise
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David LivingEss

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Posted 2 years ago

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Jeff Wright

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In looking at these two orders, it does appear that today this was apart of another file they sent over so I assume this was mistakenly included in that.

As far as getting rid of that PO on the SPS site, if you open up the order that was sent today, there should be an archive button in the top right and if you archive the order it will no longer show as ready to acknowledge and will effectively close the order.

Thank You

Jeff Wright
Fulfillment Support Analyst
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Lloyd _

  • 60 Points
The SPS portal might be just a venue to receive your PO's. It's something that you would want to consider. Ultimately, you would want your ordering system to detect duplicate PO's. Based on experience, an ERP system might trigger a PO to be resent incorrectly.

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