Duplicate PO Rejection

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Is there any functionality within the B2B Module that can create a rejection notice when a duplicate PO is received from a Trading Partner?
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Posted 5 years ago

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Gaiam:  From the content of the post I understand that you are not speaking about the current notification you get in Process Logic that a PO already exists, which will allow you to update a 'work' PO but will not let you import if the PO that calls out a duplicate is already in the history table, meaning you have created a Sales Document for it.  From the post it would seem that you are asking about a rejection 'document' that would be sent back to the trading partner notifying them that the PO they sent in is a duplicate. 

This functionality does not exist currently in the product.  Something could be added to trigger off the duplicate check to perform this type of notification.  It would need to be a 3 way change for this to happen.  By that I mean that Process Logic would need to create the document, SPS would need to specify the content and format, and the trading partner would need to be able to recognize this new document type coming across to them. 

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Cory C. Mortenson, Employee

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Gaiam and Boyer: To expound, this functionality may already be covered by the EDI 855 purchase order acknowledgement.  If the EDI 850 purchase order was indeed sent twice by the retailer under separate interchange control numbers and has been confirmed not to have been duplicated within SPS Commerce, the 855 can be sent back rejecting the duplicate transmission(s).  Certainly feel free to call into the SPS support line to confirm whether a particular retailer supports this 855 transaction set or if you need to get set up in a new sale through your Account Executive. 

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