Duplicate Invoices to Amazon

  • 1
  • Question
  • Updated 3 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Old

We accidentally submitted 2 invoices with the same invoice number under the same PO number to Amazon.  Amazon has requested that we resubmit 1 of the invoices  with a new invoice number for balance unpaid/unbilled on the PO.  Do I just need to pull up the PO, set up a new invoice with a new number and then zero out the charges? 
Photo of Dustin Johnson

Dustin Johnson

  • 90 Points 75 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Allie Lawler

Allie Lawler, Official Rep

  • 3,070 Points 3k badge 2x thumb
Hello Dustin,

Thank you for posting in the Support Center!

You will be able to create a new invoice and just make sure that the invoice number that's generated is different. Since Amazon is aware of the issue they should be ready to accept a new one!

Thank you,
Allie Lawler 
Customer Support Analyst I

This conversation is no longer open for comments or replies.