Duplicate Invoices to Amazon

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  • Updated 2 years ago
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We accidentally submitted 2 invoices with the same invoice number under the same PO number to Amazon.  Amazon has requested that we resubmit 1 of the invoices  with a new invoice number for balance unpaid/unbilled on the PO.  Do I just need to pull up the PO, set up a new invoice with a new number and then zero out the charges? 
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Dustin Johnson

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Posted 2 years ago

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Allie Lawler, Employee

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Hello Dustin,

Thank you for posting in the Support Center!

You will be able to create a new invoice and just make sure that the invoice number that's generated is different. Since Amazon is aware of the issue they should be ready to accept a new one!

Thank you,
Allie Lawler 
Customer Support Analyst I

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