Downloading into GP

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  • Updated 5 years ago
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What is a reasonable amount of time to wait for orders to import into GP? It's been over 20 minutes and the status still says "downloading orders" but nothing is happening.
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Denise Borcky

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Posted 5 years ago

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Pam Schulz

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Hi Denise,

If you know roughly how many orders you are expecting to be imported into GP it might be a reasonable time.  We've found that it takes about 30 minutes to download about 1200 orders.  Other factors might be your internet connection is slow or stopped or that the FTP has hung up. 

It would be a great improvement for Process Logic to be able to 'see' the number of orders sitting out on the FTP site ready to download, therefore knowing what to expect when waiting and watching.

GP/PL user

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