Does Acklands issue charge backs for non-compliance?

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I am looking to find out if Acklands issues chargebacks, and if they have a routing guide available, and where I might be able to find it?
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Kaycee

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Posted 3 years ago

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Katrina Wolyniec, Employee

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Hello,

Thank you for posting in the Support Center!

They have been known to issues chargebacks for non-compliance, but, they are very good about working with their customers and giving them clear communication and steps to resolve the issue before it comes to that.  If you are worried about documents that have been non-compliant in the past or as you work though an issue, clear communication with the trading partner goes a long way.   That way they understand you are: working towards compliance, the steps you are taking to get there, and what your timeline for being in compliance is.

I was unable to locate a Routing Guide that we have on file. I would reach out to their EDI group at: edi_support@agi.ca and ask if they can either send you one or can put you in contact with the department that can assist with that.

Thank you,

SPS Commerce Infinite Retail Power

Katrina Wolyniec

Senior Analyst | Fulfillment Support 

P: 1-888-739-3232

niservices@spscommerce.com

 

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