Documents needed !!!!!

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I have some documents from 6/29/15, 8/31/2015 and12/22/2015 that did not get submitted through the EDI and I need to process them through here, They will not pay us unless they are submitted through here !! Can someone please help me with this ....they are for Vitamin Shoppe !!

Thank you,

Connie Carlin
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Connie Grow Carlin

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Posted 3 years ago

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Katrina Wolyniec, Employee

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Hello,

Thank you for posting in the Support Center!

I'm seeing that you have three POs that did not get invoices sent back to Vitamin Shoppe through EDI and you need to transmit them through the EDI system to get paid.

The first thing you will need to look at is if you have the POs in EDI form.  Search the system for the POs (if you are in WebForms, it will have stored the documents for you, but make sure they are not archived.  If they were archived, change the status dropdown menu to archived and that will bring them up).  If you find them: create an invoice in the usual way.

If you did not get the POs through EDI, you will need to determine if the trading partner will allow you to create a free form invoice of if they will need to send it to you through the EDI system.  If you are a WebForms customer, go to new document, select the correct trading partner from the drop down menu and from there attempt to create an invoice.  If you are unable to, or if you have further questions, you can always call the Support Team and they can take a closer look at the specifics of the issue and determine if there are other options.

Thank you,

SPS Commerce Infinite Retail Power

Katrina Wolyniec

Customer Support Analyst II | Fulfillment Support 

P: 1-888-739-3232

niservices@spscommerce.com

 

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