Document transmission confirmation

  • 1
  • Question
  • Updated 7 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Old

I need to confirm if an ASN was actually transmitted to our trading partner. How do I do that?
Photo of Maggie


  • 70 Points

Posted 7 years ago

  • 1
Photo of Dave


  • 1,564 Points 1k badge 2x thumb
Hi Maggie!

The best way to determine if a trading partner has received your ASN is by checking the status icon of the document in your sent folder.

In Transit indicates that the document is still in transit to your trading partner.

Accepted indicates that the document has been successfully received by your trading partner, and we received a confirmation 997 document from them.*

*Note: All documents that are still in transit after 30 days are changed to this status as well.

If you are unsure whether or not you sent a document off of a PO you can simply click the orange next steps arrow on the right-hand side of your inbox and select "Related Documents". This will show you all documents created off of that order.

If the status icon shows Saved that means that the document is saved in your drafts folder.

This conversation is no longer open for comments or replies.