document rejection

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  • Updated 3 years ago
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I am billing our customer and everything is being rejected because of a new requirment of a line number. How can I get this taken care of so I can continuine bill my customer
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Darlene Renfrow

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Posted 3 years ago

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Katrina Wolyniec, Employee

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Hello,

Thank you for posting in the Support Center!

Whenever a document is rejected, there are a few recommended steps:

One is to see if the document is available for editing in your sent folder.  If it is and you can determine what the error is, go ahead and change it and resend the document.  If you can not determine what the error is, call or email in to our Support Team and they can help you resolve it.

If the document is not available for resend in your sent folder, you will need to recreate and resend the document from the PO with the correction made.  If you are unable to do that because it is greyed out and crossed out, you will need to contact the Support Team and they can reset the PO for you, allowing you to recreate that document.

If you are unable to determine the error or you are unable to make the change because the trading partner made a change in the data they would like, please contact the Support Team so they can review the change and ensure all changes to the maps and formatting are made.

Thank you,

SPS Commerce Infinite Retail Power

Katrina Wolyniec

Senior Analyst | Fulfillment Support 

P: 1-888-739-3232

niservices@spscommerce.com

 

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