Document Processing Errors appear to be fixing themselves

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  • Updated 3 years ago
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Hello,

We received two "Notification of Outbound Document Rejection" emails this week that appear to have resolved themselves.  

We had an invoice go out Monday night (4/11/16 @ 10:00 PM CDT, serial # PCL3803515305) and we received an error message saying the document couldn't be processed.  Then the next morning at 7:00 am it looks like the document resent itself without any intervention from us.  

I figured it was just a fluke, but we had the same thing happen on an ASN that went out yesterday evening.  Document PCL3816883326 was sent on 4/13/2016 @ 4:54 PM CDT, and then the next morning at 7:00 am it resent without any errors.  Here's a screenshot of the error in the Ad Hoc reporting:


There doesn't appear to be anything wrong with the documents when they are sent out.  Is there anyway to tell why we are getting error messages on these documents?

Kind Regards,
Andrew Sutherland
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Andrew

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Posted 3 years ago

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Katrina Wolyniec, Employee

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Hello,

Thank you for posting to the Support Center!

There are times where there are documents that experience a hiccup and truly do have nothing wrong with them.  This can be due to a variety of factors and is most likely to happen when there is implementation work done on a connection related to that company.  When that happens, our teams work to ensure that even if a document does not make it through, we take action as soon as we can to ensure successful transmission.

Sometimes this results in an error message notification going out before that action can be taken.  There is nothing to be worried about with these transmissions, as they have been resent.

Thank you,

SPS Commerce Infinite Retail Power

 Katrina Wolyniec

Senior Analyst | Fulfillment Support 

P: 1-888-739-3232

niservices@spscommerce.com

 

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