Document Processing Error: Total Airport Services - LBrands

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  • Updated 2 years ago
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Got this mail, can you check and tell little more n the error, we are not able to identity what is the actual error.


SPS Commerce was unable to successfully process the following data:

 

Serial Number: PCL4927740452

 

EDI Interchange Control Number: 000124645 EDI Group Control Number: 124395 EDI Transaction Control Number: 0082

 

PurchaseOrderType: SA

PurchaseOrderNumber: 4201003511

PODate: 2016-09-14

 

An error has occurred while processing the document referenced above. If you would like assistance to resolve the error or need additional information, please visit our Support Center and choose one of our convenient contact channels to connect with a support representative.

 

Support Center - Get Help. Give Help. Share Ideas.

https://supportcenter.spscommerce.com/spscommerce

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Kind regards,

SPS Customer Operations Team

 

 

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Raja

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Posted 2 years ago

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Allie Lawler, Employee

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Hello Raja,

Thank you for posting in the Support Center!

It looks like your document simply got stuck in our datacenter during a higher-traffic time, and generated a general error message notification. We did get it re-sent successfully for you, and there is no further action needed on your part!

If you have any specific questions, please feel free to give us a call at (888) 739-3232, Option 1.

Thank you,
Allie Lawler
Customer Support Analyst I
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Raja

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Thank you, We see this for second time. Is there any fix or solution for this ?
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Allie Lawler, Employee

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Hello Raja,

If it is the exact same error, it's unfortunately something that can happen as we process large amounts of data, but as before, our systems teams do monitor for those errors to push those documents through for you. Can I get the number for this new error and I can check on it for you?

Thank you,
Allie Lawler
Customer Support Analyst I

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