Document Processing Error: Life is Good

  • 2
  • Question
  • Updated 3 months ago

Hi,

We have received lots of email with subject "Document processing error: Life is Good". But we are unable to recognize the exact reason for the failure. Could you please let us know the issue with these EDI 850s.

Below is one of the email:


"SPS Commerce was unable to successfully process the following data:

 

Serial Number: PCL12475335454

 

ShipToLocationNumber: 053885

PurchaseOrderType: SA

PurchaseOrderNumber: 9360-134943484

PODate: 2019-03-05

 

An error has occurred while processing the document referenced above. If you would like assistance to resolve the error or need additional information, please visit our Support Center and choose one of our convenient contact channels to connect with a support representative.

 

Support Center - Get Help. Give Help. Share Ideas.

https://supportcenter.spscommerce.com/spscommerce

Chat Us | Email Us | Call Us

Kind regards,

SPS Customer Operations Team"

Thanks,
Amarjeet Singh

Photo of Amarjeet Singh

Amarjeet Singh

  • 92 Points 75 badge 2x thumb

Posted 3 months ago

  • 2
Photo of Robyn D'Addario

Robyn D'Addario

  • 62 Points

We have received a bunch as well with the exact same messaging and are unable to tell what the error actually is.
Photo of Rafael Vega

Rafael Vega

  • 60 Points
I looked up the EDI data and the FA shows as it being accepted. Is there any action we should take?
Photo of Adam Lund

Adam Lund, Employee

  • 590 Points 500 badge 2x thumb
Hello All!

We experienced an internal incident that prevented documents from processing properly, this has since been resolved. We have reprocessed all failed data, everything should be functioning normally going forward. Thank you for using Support Center!

Adam Lund
SPS Commerce Infinite Retail Power



(Edited)
Photo of Amarjeet Singh

Amarjeet Singh

  • 92 Points 75 badge 2x thumb

Thanks Adam for the update.