Do It Best Undo EDI

  • 1
  • Question
  • Updated 2 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Old

Is there a way to undo an EDI for Do It Best, I would just create a credit and just do it again but I don't see that option for them.
Photo of Barreto MFG

Barreto MFG

  • 100 Points 100 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Allie Lawler

Allie Lawler, Employee

  • 2,910 Points 2k badge 2x thumb
Hello Tyler!

Thank you for posting in the Support Center--we apologize that your public reply was delayed during our Support Center outage yesterday! 

We can't undo any documents once they're sent--but you can create an all-new invoice and send that one, and make sure to let your trading partner know to expect a revised version. Please note that not all retailers allow this, and we'll happily check specific retailers for you if you call our support team!

Have a great day,

Allie Lawler
Customer Support Analyst I

This conversation is no longer open for comments or replies.