Delete sent invoice

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  • Updated 5 years ago
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How do I delete invoices that are in the archives that were rejected by True Value?
Invoices #35821 and #35822 were corrected and I tried to resend but couldn't because they were already in sent file so I moved them to archive and still can't delete or send so I also have them saved in drafts.
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Sandy

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Posted 5 years ago

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Fred, Customer Operations Analyst

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Hi Sandy,

Thanks for your post!  Unfortunately, there is not a way for us to completely delete a document once it has been sent.  The best option to remove it from your 'Sent' box would be to archive it like you already have done.  If True Value rejected these documents, they should be expecting corrected versions to be sent as a replacement.  What you will need to do is recreate the documents, update the invoice ID number to avoid further duplication issues (you can change 35821 and 35822 to 35821A and 35822A), then resend them to True Value.  Please let me know if you have any questions on this process.  Thanks!

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