Data Flow

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  • Updated 3 years ago
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Looks like my NetSuite account is "disconnected" from SPS again.  Normally when invoicing we can see the invoices in SPS and we get a notification via email.  Also the "Integrated Status" field in NS turns from "Ready" to "Sent".  None of this has happened - we're dead in the water.  This happens a few times a month lately.  Not sure what's happening.  Can you help?  My account numbers are 24737 (domestic) and 24706 (import). 
Thanks
Marcia
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MARCIA LINCOLN

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Posted 3 years ago

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MARCIA LINCOLN

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17 minutes after my post and we're up and connected again.... ok... 
But still would like to know why these little "power outages" keep happening.
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Katrina Wolyniec, Employee

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Hello,

Thank you for posting to the Support Center.

This is a very concerning question.  "Power outages" of this nature should not be happening.  You may be experiencing a unique issue with your Integrated Systems.

You will want to reach out to Integrated Customer Support at 1-888-739-3232 Option 1 then Option 2.  That team will be able to troubleshoot the issue and determine what is happening there.

Thank you,

SPS Commerce Infinite Retail Power

Katrina Wolyniec

Senior Analyst | WebForms Fulfillment Support 

P: 1-888-739-3232 Option 1

niservices@spscommerce.com

 

[supportcenter.spscommerce.com]Support Center – Get Help. Give Help. Share Ideas.

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Jordan, Software Engineer

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I am going to chime in real quickly here - I spoke with our Integrated Support Team and it sounds like there may have been an isolated issue with this earlier in the day.  I am in no means an expert in this field, but will ask we get a response on here as well! 
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MARCIA LINCOLN

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Thanks very much!
Marcia
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Tom Jossart, Employee

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Hi Marcia,

Please be advised, there was an issue on the Netsuite with errors being thrown when our webservices attempted to pick up documents. Our technology team has worked with Netsuite to determine resolution.

Thank you,
Tom
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MARCIA LINCOLN

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Thanks very much for looking into this. 
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MARCIA LINCOLN

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Hi SPS,
It's that time again - Looks like my NetSuite account is "disconnected" from SPS.  Normally when invoicing we can see the invoices in SPS and we get a notification via email.  Also the "Integrated Status" field in NS turns from "Ready" to "Sent".  None of this has happened -and like I said before, this does happen a few times a month. Can you help?  My account numbers are 24737 (domestic) and 24706 (import). 
Thanks!  Happy Holidaze!
Marcia
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Tim Smith

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Marcia,

The most recent disconnect was most likely caused by a change to the account that generated the Single Sign On token for Netsuite integration. As this is a security token specific to your company, I will be reaching out to you via email rather than posting here.

-Tim

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