Why isn't my customer seeing these ASNs as acknowledged?

  • 1
  • Question
  • Updated 6 years ago
  • Answered
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: This topic pertained to an individual customer and there hasn't been any additional activity in over 7 days. Topic may be reopened by the topic initiator with a new reply.

Hi, We've got a list of orders that Grainger is saying they don't have ASNs for.
I show the files went out and were acknowledged. Can you tell me if there was a problem between SPS and Grainger that we're unaware of?
GS#s 200015895 3/15 11:30am, 200015980 3/22 16:40, 200016052 3/28 16:31.
Dori Ellinger 815.557.6090 dellinger@itwbrands.com
Thanks!
Photo of Dori Ellinger

Dori Ellinger

  • 70 Points
  • confused

Posted 6 years ago

  • 1
Photo of MaryEllen Jaspers

MaryEllen Jaspers, Alum

  • 220 Points 100 badge 2x thumb
Hi Dori,

Thank you for contacting SPS Commerce!

Unfortunately, production EDI data for Grainger does not pass through SPS Commerce, so I am unable to see the GS control numbers that you have provided.

If you believe that these files were sent to them, I would advise you to contact Grainger directly in regards to these transactions.

Please let me know if you have any questions!

This conversation is no longer open for comments or replies.