CUSTOMER SERVICE

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How do I send an invoice to my trading partner to receive payment? We have submitted 63 invoiced in the SPS portal, but have received payment for only 1.
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Andrea LaCivita

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Posted 2 years ago

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Allie Lawler, Employee

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Hello Andrea,

Thank you for posting in the Support Center!

If you have already sent your invoices (can see them in the "Sent" folder in your WebForms), you will need to reach out to your trading partner to see why they have not paid them yet. You can also view sent invoices to see the due date you gave your trading partner, as they may wait until their payments to you are due.

If you have not sent your invoices, but have created them, you can open those invoices and send them so your trading partner receives them. We do have a video available here in the Support Center on invoicing: https://supportcenter.spscommerce.com/spscommerce/topics/video_invoice

If you would like to speak to a support agent directly about specific documents and trading partners, or to get a more in-depth walk through on your invoices, please feel free to give us a call at (888) 739-3232, Option 1, Option 1.

Thank you,

Allie Lawler
Customer Support Analyst I
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Andrea LaCivita

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Thank you, Allie. They have all been sent, and most are past due at this time. Last week I went to the upper left corner of the page and clicked on the *new documents*. From there, I somehow  ( and I'm not sure how I did this) got to another screen where I was able to add the vendor number, as well as the merchandise number. This is how I was able to get one of our invoices paid. Needless to say, this has me quite perplexed.
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Allie Lawler, Employee

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Hi Andrea!

If you'd like, you can use that number above to speak to one of our support agents. They will be able to get logged on to your account to see what may have happened with that other screen you're able to access, and take a more specific look at those invoices for you!

Thank you,

Allie Lawler
Customer Support Analyst I
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Andrea LaCivita

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Will do! Thank you so much; hopefully it works:)

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