Created wrongly color detail on packing list. case number 03117590

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We created wrongly detail packing list for ASN#1779. It should be RSPO color but we made “NFBL”color for below red mark. We already contact SPS Asia Support and received assigned case number 03117590. What should we do next ??

Pls instruct us how to solve this matter because ASN was sent out long time
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Anh Cao

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Posted 2 years ago

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Allie Lawler, Employee

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Hello Anh!

Our Asia Support team will reach out to you within 48 hours of creating your case to assist you! You can also call them during Hong Kong business hours at the information below:

HK: +852 5808 6596 ext.1 / +852 2855 6994 ext.1

Thank you,
Allie Lawler
Customer Support Analyst I

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