Constant Java errors

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  • Updated 4 years ago
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We have several people at our organization who utilize the WebForms application on this website. They all experience constant problems that revolve around Java. One user in particular seems to have the most problems. Up until a few weeks ago, she had Windows XP, and we attributed her dated equipment to the problems. Now that she has a Windows 7 computer, we know that equipment isn't the issue. Every couple of days, she gets an error that says "Java plugin required. You must install the Java plugin in order to use this functionality. Please download the latest version of the Java plugin from www.java.com." She has version 7 updated 45. I've tried completely uninstalling all versions of Java, rebooting, then installing the latest version. Usually, it will work for a day or two, then the error returns. I've tried resetting IE to defaults. Everything appears to be okay in IE. All Java-related Add-ons are allowed and enabled. She never experiences problems on any other websites. Is there something else we can try? Should we try installing another internet browser? Thanks for your help!
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Heather

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  • frustrated.

Posted 5 years ago

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Katelyn McDonald

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Hi Heather! Thank you for your post. The version of the Java update you have installed will determine the browser in which it is most compatible. The 32-bit Java should be utilized in Mozilla Firefox, and the 64-bit Java will work best in Internet Explorer. As long as all plugins are enabled, this version of Java should work. If issues persist, I would recommend reverting back to an older version of Java. This would be easiest for me to trouble shoot via a desktop share so I can see exactly what is happening, so if your colleague is available and interested please have her call 888-739-3232, option 1, and ask for Katie. Thank you!
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Heather

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Hi Katie! Thanks for the fast response. If I downloaded the latest version of Java from java.com on a 64-bit computer with IE9, it would have downloaded/installed the 64-bit version of Java by default, right? I don't see where it labels Java as 32-bit vs. 64-bit. Should it indicate this in Programs & Features, or is there somewhere else I could look?
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Katelyn McDonald

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Hey Heather! It depends on which version of IE that Java was downloaded with - you may have the 32-bit and the 64-bit on your computer. I think this would be easiest to resolve over the phone, so if you are able to give me a call at your convenience, I would greatly appreciate it. The number here is (888) 739-3232, option 1 for WebForms.
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Katelyn McDonald

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Hi Heather! I left you a voice mail earlier in hopes that we could walk through a desktop share then so I could best troubleshoot the java issue. Please let me know when a good time is for you, or feel free to call Customer Operations and ask for me. Thank you!
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Carthy Chan

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Add sps webpage to the IE compatibility view list.  If the user is running latest version of IE, some websites will have have somewhat inaccurate messages to update java, adobe flash, even IE. No harm in updating these, but adding sps to compatibility view fixed this issue for our users on IE 11.
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Jordan, Software Engineer

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Awesome, thank you for the information!

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